Tue. Jun 25th, 2024

For those impacted by the extensive service interruption, AT&T is offering $5 in credits.

By Jennifer Feb 26, 2024
An AT&T store in in New York City on Jan. 23.Kena Betancur / VIEWpress via Getty Images file

On Sunday, AT&T said that it will provide $5 in bill credit to thousands of customers impacted by the extensive cellular service outage that occurred last week.

At its height on Thursday, the outage impacted over 70,000 subscribers, although there had been waves of failures earlier in the day that affected between 32,000 and 50,000 people, according to reports.

AT&T Offers $5 Credit After Widespread Service Outage - The New York Times
AT&T Offers $5 Credit After Widespread Service Outage – The New York Times

The Dallas-based AT&T company tweeted, “We apologize for the network outage on Thursday.” “We recognize the frustration this outage has caused and know we let many of our customers down.”

On the day of the outage, the firm released a statement stating that, according to an early analysis, the outage was “caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.”

According to White House officials, the Federal Communications Commission opened an inquiry into the outage, and the FBI and the Department of Homeland Security also assisted.

The $5 credit, according to AT&T, could not appear on bills for two billing cycles. Additionally, consumers of Cricket Wireless, prepaid plans, and businesses will not be eligible for this discount.

AT&T is Offering $5 Credits To Some Customers Impacted By Last Week's Outage  | Cord Cutters News
AT&T is Offering $5 Credits To Some Customers Impacted By Last Week’s Outage | Cord Cutters News

“For the portion of consumer and small business customers most impacted by the outage, we are automatically applying an account credit,” read the statement.

The business said that it was also making efforts to prevent another disruption of this kind.

NEWS COLLECTED: NBC NEWS

By Jennifer

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